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Accessibility Statement

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Horus House Holistic Counselling Service

(ABN 64996725115)

 

Effective Date: [10/09/2025]

 

 

 

1. Commitment to Accessibility

At Horus House Holistic Counselling Service, we are committed to providing a safe, inclusive, and accessible Telehealth counselling service for all clients. We recognise that accessibility is essential for equity and inclusion in mental health care, and we aim to ensure our services can be accessed by as many people as possible, regardless of location, ability, or circumstance.

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2. Service Accessibility

  • All counselling is delivered via secure Telehealth platforms (video or telephone).

  • Sessions can be accessed from your home or preferred safe environment, provided you have access to a phone or internet connection.

  • Clients are welcome to have a support person, carer, or assistance animal present during sessions if this assists their engagement.

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3. Communication Accessibility

  • We strive to use clear, inclusive, and plain language in all interactions.

  • Written materials such as consent forms and resources can be provided in accessible formats (e.g., large print, plain English) upon request.

  • Clients may use interpreters, Auslan support, or culturally appropriate support people in sessions. We will collaborate with you to integrate these supports into Telehealth sessions.

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4. Digital Accessibility

  • Our website (horushouseholistic.com) is designed with accessibility in mind and aims to comply with WCAG 2.1 (Web Content Accessibility Guidelines).

  • Features include:

     

    • Screen-reader compatibility.

    • High-contrast text and responsive layout.

    • Mobile-friendly design.

     

  • If you encounter any barriers with technology or connection, we will work with you to explore alternatives, such as phone sessions.

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5. Financial Accessibility

  • Eligible clients may access Medicare rebates with a Mental Health Care Plan (delivered by an Accredited Mental Health Social Worker).

  • Other funding streams may also apply, such as DVA or community programs, where relevant.

  • We are committed to transparent fees and will discuss options openly.

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6. Individual Needs and Adjustments

We understand that accessibility needs differ for each client. Please inform us of any specific requirements before or during sessions so we can make reasonable adjustments to support your engagement in Telehealth counselling.

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7. Continuous Improvement

We are committed to regularly reviewing and improving the accessibility of our Telehealth services. Feedback is welcome to help us identify and address barriers.

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8. Contact Us

If you experience any difficulty accessing our Telehealth services, website, or communication, please contact us so we can work together to find a solution:

 

Horus House Holistic Counselling Service

Website: [www.horushouseholistic.com]

Email: horushouseholistic@gmail.com

Phone: 0428407676

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